Master the skills of customer service by listening to Dr. Brinkman’s entertaining and educational live program on CDs. Choose from two cassette sets, Pleasing Hard to Please Customers or Telecare (Customer Service over the Phone). You will also receive his McGraw-Hill book, Dealing with People You Can’t Stand, How to Bring Out the Best in People at Their Worst (covering the ten most difficult behaviors!) As a bonus, you’ll receive the handy 24-page Desk Reference that highlights the main points of Conscious Communication and all of the strategies to deal with difficult behaviors. If you attended Dr. Brinkman’s live Customer Service programs, this is the perfect follow up package.


Customer Service Package

$69.00 for bulk orders of five or more

Separately an $77.85 value.
SAVE $8.85

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Shipping will vary depending on the number of books ordered. We will email you the specifics of shipping after you order.

Questions about bulk purchases? Call 503-635-4145