CUSTOMER SERVICE PACKAGE

Master the skills of customer service by listening to Dr. Brinkman’s entertaining and educational live program on CDs. Choose from two cassette sets, Pleasing Hard to Please Customers or Telecare (Customer Service over the Phone). You will also receive his McGraw-Hill book, Dealing with People You Can’t Stand, How to Bring Out the Best in People at Their Worst (covering the ten most difficult behaviors!) As a bonus, you’ll receive the handy 24-page Desk Reference that highlights the main points of Conscious Communication and all of the strategies to deal with difficult behaviors. If you attended Dr. Brinkman’s live Customer Service programs, this is the perfect follow up package.

THIS PACKAGE INCLUDES:

• Choice of 4 Cassette Audio program: 
  Telecare: Great Customer Service
• Love Thy Customer book (details)
• Desk Reference (details)

Customer Service Package