AAA Story with Learning Point
Personality vs Behavior
Why You Lose a Customer into Perception
How should you be flexible into 10
Life by Design
Opening Keynote 2000 Attendees
Intent Aaoooga!, 0:48
Life by Design - 15 minute Closing Conference Keynote
Glasses to Read, 1:52
Tank Attack at the Luggage Counter, 1:11
Whining, the Etiology
Criteria and Couples, 2:52
Email Misunderstandings, 2:56
Why Do People Act the Way They Do? Snipers, Whiners and Tanks, Oh My!
Service - Problems as Opportunities
Conscious Communication on the Phone & Email
55-38-7, Candid Cam, Glasses, Airport
Peugeot Story
The Colonic Story, 6:22
Meet Our Difficult People Speaker, Dr. Rick Brinkman Communication, Expert