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AAA Story with Learning Point

Personality vs Behavior

Why You Lose a Customer into Perception

How should you be flexible into 10

Life by Design

Opening Keynote 2000 Attendees

Intent Aaoooga!, 0:48

Life by Design - 15 minute Closing Conference Keynote

Glasses to Read, 1:52

Tank Attack at the Luggage Counter, 1:11

Whining, the Etiology

Criteria and Couples, 2:52

Email Misunderstandings, 2:56

Why Do People Act the Way They Do? Snipers, Whiners and Tanks, Oh My!

Service - Problems as Opportunities

Conscious Communication on the Phone & Email

55-38-7, Candid Cam, Glasses, Airport

Peugeot Story

The Colonic Story, 6:22

Meet Our Difficult People Speaker, Dr. Rick Brinkman Communication, Expert