Dealing with People You Can’t Stand: The Ultimate Desk Reference

Keep Proven Tips and Strategies for Dealing with Difficult People at Your Fingertips

Ever find yourself at a loss trying to remember the right way to deal with the difficult people in your life? Dealing with People You Can’t Stand: The Ultimate Desk Reference is the ideal solution.

This handy guide summarizes the 10 most problematic behaviors exhibited by “difficult” people – as well as the specific strategies you should use to defuse each. You’ll get two concise pages addressing each behavior, including:
1. Tank attacks
2. Snipers
3. Grenades (a.k.a. tantrums)
4. Know –It-Alls
5. Think-They-Know-It-Alls
6. Negativity
7. Whining
8. Yes People
9. Maybe People
10. Nothing People

The desk reference also contains a Lens of Understanding, an invaluable tool to help you dissect the underlying motive that fuels each difficult behavior. Use it to quickly change your reactions to anybody or anything.

The desk reference comes with a convenient built-in stand, so that you can place on your desk within easy reach. Keep it facing out with the cover exposed, so the difficult people in your life know that you are ready to deal with them! The desk reference also folds flat for convenient storage – or quick hiding if "you know who" shows up!

How You’ll Benefit:

  • Transform negative relationships into positive ones
  • Be able to respond to challenging situations more quickly
  • Master new conflict-resolution skills



Dealing with People You Can’t Stand: The Ultimate Desk Reference was designed by Dr. Rick Brinkman, one of today’s leading experts in effective communications. Through his popular books, videos, speeches and seminars, he has taught millions of people worldwide how to his use innovative and highly effective Conscious Communication ® strategies to deal with difficult people and create more harmonious, productive relationships. The desk reference was developed in response to requests from Dr. Rick’s corporate clients and seminar attendees, who wanted a quick-and-easy way to jog their memory about the powerful strategies taught during his classes.

Dealing with People: The Desk Reference


Spiral bound and self standing, 24 page Desk Reference

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