In another blog post we explored the Lens of Understanding which gives you insight as to why people act the way they do, including Whining, Negativity, Tank attacks, Grenade tantrums, Snipers, Know-it-Alls, Think-They-Know-it-Alls and passive behaviors like Yes people, Maybe people and Nothing people.
The more you understand what motivates people, the greater the positive influence you can have over them... READ THE FULL ARTICLE at the McGraw-Hill Business Blog