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Difficult People

How to Prevent Email Misunderstandings

In my latest blog post for the McGraw-Hill Business Blog I share the 5 Rules of the Conscious Communicator to prevent email misunderstandings and conflict. You can access the post here.

For even more enjoy this video. When it comes to email will you believe with the Devil or the Angel?

Why are there so many email misunderstandings and miscommunications? Who has the time! Dr. Rick reveals how to avoid the traps and pitfalls of email communication and make it work effectively. Teaming up with AthenaOnline, an online training resource to Fortune 500 companies, this video was their #1 most viewed in 2011. In honor of that AthenaOnline presented to Dr. Brinkman an authentic toy Star Trek phaser for which he is externally grateful.

Why Do People Act the Way They Do: The Three Major Influences that Affect People's Behavior including a Company's Culture

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In another blog post we explored the Lens of Understanding which gives you insight as to why people act the way they do, including Whining, Negativity, Tank attacks, Grenade tantrums, Snipers, Know-it-Alls, Think-They-Know-it-Alls and passive behaviors like Yes people, Maybe people and Nothing people. 

The more you understand what motivates people, the greater the positive influence you can have over them... READ THE FULL ARTICLE at the McGraw-Hill Business Blog

Dealing with Guilt Trips

Join me on the McGraw-Hill blog for a post where you will learn how to deal with Guilt Trips by either: Flipping it, Snipping it, or Nipping it.

https://mcgrawhillprofessionalbusinessblog.com/2020/01/22/when-it-comes-to-guilt-you-always-have-a-choice-you-can-flip-it-snip-it-or-nip-it/

Why Do People Act the Way They Do? The Lens of Understanding

In this entertaining live presentation for the Scrum Gathering, (1250 people from 32 countries), experience Dr. Rick’s presentation which is relatable to all human cultures. Everyone has difficult people in their life but there is something you can do about. Understanding why people act the way they do is the first step to Conflict Resolution!

Download the Lens of Understanding PDF

In this first video I describe why it’s critical you separate “Personality” from “Behavior” and why the Len is not “personality typing.”

In this second video we examine the Cooperation Zone which is positive and the Caution Zone which can also be positive or a sign of troubling coming

Here in part 3 we go into the Red Zone with Top Ten Unwanted List of difficult behaviors.

Five Ways to Make Meetings Productive, Efficient and a Win for Everyone

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Dr. Rick Brinkman reveals helpful tips to maximize time and work productivity. 

C-suite executives spend 40% of their workweek in meetings, according to The Wall Street JournalHarvard Business Review found that 15 percent of an organization’s total collective time is spent in meetings. Just how much of that time is effective depends largely on how the meeting is run — but top managers and CEOs don’t get there by wasting their company’s time. They use strategies that maximize productivity, minimize frustration, and end with people motivated and happy. And that approach can increase people’s productive work time by a full 20 percent.

Continue reading here on the McGraw-Hill Blog

How to Discuss Contentious Issues in Meetings and Come to Quick Agreement

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 If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.

—Henry Ford

 

As we have explored in a previous post on how to Prevent Polarization at Meetings, we want the group to get to Holographic Thinking, which means they see all the important factors from everyone’s point of view.   Accomplishing that requires three things. First; everyone must be focused on the same topic and use the same process at the same time. Second, we must hear from everyone and therefore have a speaking order which can be either voluntary or circular. And third we must do flight recording, which simply means summarizing what people say in bullet points visually on a flip chart or projected PowerPoint slide to allow us to see all the factors at once. 

 

In this blog post we will examine how to analyze potentially contentious issues without falling into a polarization trap. READ THE REST AT MCGRAW-HILL BUSINESS BLOG

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What Difficult Behavior Type is Donald Trump and What to Do About It at Meetings

As the co-author of the McGraw-Hill book, "Dealing with People You Can't Stand" and the author of the new McGraw-Hill book, "Dealing with Meetings You Can't Stand, Meet Less and Do More", I am constantly being asked, "What behavior types does Trump fall into?"  Those would be a combination of two. One is the "Think-They-Know-it-All" which is very ego driven. Out of this behavior there is constant one-upsmanship. If you were sick, they were sicker, if you had a big inauguration, they had a bigger one.  The other behavior is the Tank (bully).  To make matters more difficult, he has significant positional power. 

In this article I will explore how you deal with this trinity in a boss and how the Meeting Jet process can control it. 

https://www.business2community.com/communications/5-steps-to-defuse-the-bully-in-the-room-and-have-a-successful-meeting-02073377

INVESTOR'S BUSINESS DAILY INTERVIEWS DR. RICK ON MEETINGS

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HOW TO WORK FEWER HOURS AND GET MORE DONE: CONTOL MEETINGS

Rick Brinkman, author of "Dealing with Meetings You Can't Stand: Meet Less and Do More," quotes author and columnist Dave Barry:

"If you had to identify, in one word, the reason why the human race has not achieved, and never will achieve, its full potential, that word would be 'meetings.' "

A 2015 Harris Poll survey found that the No. 1 obstacle to getting work done is having to attend meetings. A study by the Wharton Center for Applied Research showed senior and middle managers felt 44% of their meetings were unproductive.

Brinkman: "As a manager, if you free your employees from meetings they don't need to attend and make the ones they do shorter, focused and more productive, conservatively it would be the equivalent of increasing your workforce by 25% without spending a penny."

Ask why. There is only one legitimate reason for a meeting, Brickman says, and that's so people can interact on a particular subject.

"If you're holding a meeting just to present information, you're wasting your time," he adds. Better to put that in a memo.

Create meeting schedules. Each meeting agenda item should include a title, time frame, process, and two essential items, purpose and focus, Brinkman says.

"Purpose is a two-sentence statement explaining why this item is so important," he continues. "Focus is what you want from the group regarding this item."

Brinkman adds: "The meeting must start on time whether or not everyone is there and end on time whether or not the agenda has been accomplished."

>>> READ FULL ARTICLE HERE

Dealing with People You Can't Stand #2 iBooks Bestseller

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Publisher's weekly has just released the stats for November 26, 2017 and my book, "Dealing with People You Can't Stand, How to Bring Out the Best in People at Their Worst" (Brinkman & Kirschner) is #2 on the business book bestseller list. 

iBooks US Bestseller List - 11/26/17 - Business & Personal Finance
1. Tribe of Mentors by Timothy Ferriss - 9781328994974 - (Houghton Mifflin Harcourt)
2. Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst by Dr. Rick Brinkman & Dr. Rick Kirschner - 9780071785730 - (McGraw-Hill Education)
3. Rich Dad Poor Dad by Robert T. Kiyosaki - 9781612680187 - (Plata Publishing, LLC.)

see more here

It also has been translated into 25 languages. The bad news is I guess many people in the world can't stand each other. The good news, it's great for business! ;-)

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How to Prevent Difficult People at Meetings, Dr. Rick on FNN the Feline News Network

In this 3 minute 30 second interview Dr. Rick Brinkman, explains how the Meeting Jet process in his book prevents difficult behaviors like, whining, negativity, know-it-alls, passive people and more from even occurring in the first place. 

Interviewed by his two cats Neelix and Leela.

Dealing with Meetings You Can't Stand, Meet Less and Do More published by McGraw-Hill 2017