How to Prevent Email Misunderstandings

In my latest blog post for the McGraw-Hill Business Blog I share the 5 Rules of the Conscious Communicator to prevent email misunderstandings and conflict. You can access the post here.

For even more enjoy this video. When it comes to email will you believe with the Devil or the Angel?

Why are there so many email misunderstandings and miscommunications? Who has the time! Dr. Rick reveals how to avoid the traps and pitfalls of email communication and make it work effectively. Teaming up with AthenaOnline, an online training resource to Fortune 500 companies, this video was their #1 most viewed in 2011. In honor of that AthenaOnline presented to Dr. Brinkman an authentic toy Star Trek phaser for which he is externally grateful.

Why Do People Act the Way They Do: The Three Major Influences that Affect People's Behavior including a Company's Culture

In another blog post we explored the Lens of Understanding which gives you insight as to why people act the way they do, including Whining, Negativity, Tank attacks, Grenade tantrums, Snipers, Know-it-Alls, Think-They-Know-it-Alls and passive behaviors like Yes people, Maybe people and Nothing people. 

The more you understand what motivates people, the greater the positive influence you can have over them... READ THE FULL ARTICLE at the McGraw-Hill Business Blog

Why Do People Act the Way They Do? The Lens of Understanding

In this entertaining live presentation for the Scrum Gathering, (1250 people from 32 countries), experience Dr. Rick’s presentation which is relatable to all human cultures. Everyone has difficult people in their life but there is something you can do about. Understanding why people act the way they do is the first step to Conflict Resolution!

Download the Lens of Understanding PDF

In this first video I describe why it’s critical you separate “Personality” from “Behavior” and why the Len is not “personality typing.”

In this second video we examine the Cooperation Zone which is positive and the Caution Zone which can also be positive or a sign of troubling coming

Here in part 3 we go into the Red Zone with Top Ten Unwanted List of difficult behaviors.

The Art of the Apology

Watch Dr. Rick demonstrate the Art of Apology with his two cats, teaching Neelix how to apologize and Leela for stealing her soccer ball.

Snipers and Whiners and Know-it-Alls, Oh My! How to Control Difficult Behaviors at Meetings

How do you control difficult behaviors at meetings? It's actually pretty easy. Check out my blog post on the McGraw-Hill business blog. ;-)

https://mcgrawhillprofessionalbusinessblog.com/2019/08/15/whiners-snipers-and-know-it-alls-oh-my-how-to-control-difficult-people-at-meetings/

Dr. Rick Educating through Entertainment Speaking Demo

How to Discuss Contentious Issues in Meetings and Come to Quick Agreement

 If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.

—Henry Ford

As we have explored in a previous post on how to Prevent Polarization at Meetings, we want the group to get to Holographic Thinking, which means they see all the important factors from everyone’s point of view.   Accomplishing that requires three things. First; everyone must be focused on the same topic and use the same process at the same time. Second, we must hear from everyone and therefore have a speaking order which can be either voluntary or circular. And third we must do flight recording, which simply means summarizing what people say in bullet points visually on a flip chart or projected PowerPoint slide to allow us to see all the factors at once. 

In this blog post we will examine how to analyze potentially contentious issues without falling into a polarization trap. READ THE REST AT MCGRAW-HILL BUSINESS BLOG

How to Avoid Conflict and Polarization at Meetings

With all the conflict and political polarization in the world it’s easy to feel helpless. Our politicians and one-sided media keep a drumbeat for their own gain to keep us polarized. Ironically when James Madison designed the constitution it was to create a structure where people could disagree but have an intelligent discussion and remain friends. In the election to the first congress Madison’s close friend James Monroe ran against him but even then Madison maintained his friendship in public and private with Monroe.

The good news is you’re not helpless because peace begins with us and especially our relationships with the people and meetings we can’t stand. This article will show you how discuss touchy subjects, avoid conflict and integrate points of view in the meeting context as outlined in my book; Dealing with Meetings You Can’t Stand, Meet Less and Do More.

READ THE REST AT THE MCGRAW-HILL BLOG