Soft Skills Speaker/Trainer for Millennials & New Managers,
Dr. Rick Brinkman

Author of five McGraw-Hill books with translations in 25 languages including: 

Although Millennials and Gen Z are chock full of hard skills in the technical and computer arenas, many hiring managers and company executives find there is often a lack of soft skill savvy in surprising areas with these younger generations. This can cause problems and dysfunction in teamwork, communication, adaptability to a variety of personalities and unexpected work disruptions, email etiquette, customer service, supervising and leading teams, problem solving, time management and attention to detail.

Whether you are struggling to properly train new or poorly performing frontline personnel (the all-important face of your company), or moving a talented and motivated Millennial into a supervisory or management position, soft skills are crucial to the performance of a well-functioning team and imperative to your bottom line. 

With an engaging combination of hilarious storytelling and practical communication tips, Dr. Rick helps transform service and new management personnel into well-rounded individuals in the workplace. His programs include meeting management techniques for new supervisors, customer service and problem solving, workplace relationship skills, interpersonal time management, email etiquette, diffusing toxic team dynamics, patient satisfaction, and persuasion techniques for difficult personality types.

All of Dr. Rick’s programs are customized to the organization and include a 90-minute format, half-day or full-day trainings. He also offers long-term monthly or quarterly trainings and multiple day discounts.

HERE ARE SOME AVAILABLE SOFT SKILL & MANAGEMENT PROGRAMS:                                                      

SOFT SKILLS TRAINING FOR MILLENNIALS: Service and Management Programs

MANAGING PRIORITIES AND TIME: Managing Time with Conscious Organization™

DEALING WITH MEETINGS YOU CAN’T STAND, Meet Less and Do More

CREATING A SERVICE FOCUSED CULTURE: Leading Customer Service Teams

DEALING WITH PEOPLE YOU CAN’T STAND: How to Bring Out the Best in People at Their Worst

“Thank you so much for today, the team has been buzzing all afternoon and employing things they've learnt straight away.  I've been hearing all sorts of talk about tanks and grenades this afternoon!  Additionally, and this is one of the most important thing, I'm seeing people take ownership for difficult communications, reflecting on how they can handle things better and again, self-evaluating, sharing experiences with colleagues and employing their lessons immediately.  Thank you so much and when you return to London, we'd welcome connecting with you again.” 
MANAGING DIRECTOR, BLUEBERRY CREATIVE CONSULTANTS, LONDON UK

“Dr. Rick Brinkman you rock. That was a very enjoyable and beneficial training course, highly recommended for anyone. Our people loved your humor and enthusiasm and we look forward to having you back.“
SKYWALKER RANCH MANAGER, LUCASFILM

"You were terrific, sensational, dramatic, funny, entertaining, thought provoking, educational, spectacular and the hit of the program. Our people loved you and as a meeting planner I loved that.“
EXECUTIVE DIRECTOR, LEISURE TOURS