LOVE THY CUSTOMER
Create Delight…Prevent Dissatisfaction…Please Your Hardest-to-Please Customers
The first commandment, in today’s customer-driven marketplace, is to “Love Thy Customer!” Transcending mere “customer satisfaction” and shooting for customer delight, by fulfilling their needs and making them feel cared for, delivers a true loyal customer base every time.
Voted “Funniest Speaker of the Year” by Sales Forum, Dr. Rick takes the one-on-one game of customer service and reveals how to win-over customers no matter how they behave. With his trademark humor, he delivers communication skills (he calls “Conscious Communication™”) guaranteed to bring back every customer, every time!
“LOVE THY CUSTOMER” delivers:
- Specific strategies for calming customers’ anxieties, gaining trust & convincing them that you care about their happiness
- Maneuvers for heading off customer dissatisfaction
- Dealing with the emotional reactions of upset customers without becoming equally upset
- Making a customer happy and giving them what they want, even when there is no way you can give them what they want! (This is not a misprint.)
This program is available in a one-hour keynote, half-day or full day session. Or combine it with one of Dr. Rick’s other powerful programs. Consider creating a special event by scheduling a book signing/Meet the Author following the program.
*This program is based on Dr. Rick’s book, Love Thy Customer (Brinkman & Kirschner, McGraw-Hill)
To check Dr. Brinkman’s schedule/availability and to discuss fees, please contact:
Rick Brinkman Productions, Inc.