DR BRINKMAN'S RESOURCES for DO IT BEST!
AS YOU SCROLL DOWN THIS PAGE YOU WILL FIND:
1. LOVE THY CUSTOMER TEAM TRAINING WORKBOOK AND VIDEOS
2. AUDIO DOWNLOADS & HANDOUTS of MY THREE DO IT BEST PRESENTATIONS from the May 2018 Conference
- Love Thy Customer
- Life by Design
- Inspiring Service
3. ADDITIONAL RESOURCES
- Free "Dealing with Relatives" eBook & Audio
- Difficult People Team Training Kit
- Difficult People Online Class
TEAM TRAINING TO INSPIRING GREAT SERVICE TO LOVE THY CUSTOMER
Download the Team Training Workbook PDF here and print copies for all your team members. The workbook will match the slides and have room for the exercises on the video.
There are two videos training videos. The first is 20 minutes, but including stopping and doing exercises with your team. Have them write the answers and then share them as a group. You should allow a about an hour, though you likely will be done faster.
Dealing with Upset Customer video is only 12 minutes and doesn't have a suggested exercise embedded in the video. I would suggest you roll play the strategy in the video for dealing with an upset customer. This video can be done in a separate session from the first video.
TRAINING VIDEO #1
TRAINING VIDEO #2 - TRANSFORMING UPSET CUSTOMERS INTO HAPPY ONES
Feel free to write me: firstname.lastname@example.org
DOWNLOAD THE AUDIOS & HANDOUTS OF DR. RICK'S THREE KEYNOTES FOR
You will download a .Zip file, which contains an .MP4 audio playable on all devices and PDF handout.
LOVE THY CUSTOMER Download Link
LIFE BY DESIGN Download Link
INSPIRING GREAT SERVICE Download Link
**If you have any issues, please write me: email@example.com
plus Relatives Audio Seminar
and Conscious Communicator articles
The Conscious Communicator articles begins with the MEETING JET PROCESS and THE ART OF THE AGENDA.
You can use these articles to transform your meetings by bringing others on board with the Meeting Jet process discussed in our seminar program.
Then you will receive 1 article per week on communication and organization to further your skills and keep you paying attention as a Conscious Communicator who learns from all your experience and becomes a more effective communicator every day.
The Dealing with Relatives eBook is the entire McGraw-Hill book, (252 pages)
in PDF downloadable form.
And as a bonus a 70 minute audio seminar on Dealing with Relatives
Note the Relatives book needs to go through our shoppingcart generating a secure download link to you. You will notice the charge is: $0.00
DO-IT-YOURSELF SMALL TEAM TRAINING TOOLS
Conscious Communication® Do-It-Yourself Training Kit
A Budget-Friendly System to Teach Employees How to Improve Communication and Deal with Problem Behaviors … Even If You’re Not a Professional Trainer
Conscious Communication Online Class
Self paced, 7 hours of entertaining video and interactive training.
If your organization would like to try it out, you can have a scholarship for yourself and your communication partner.
Just email me here and give me your name and preferred email for yourself and your partner. You will be entered manually into our Learning Management System within 24 hours and receive via email your User name and Password and QuickStart Guide.
For more information about Conscious Communication University you can click here.
(Note, you will need to use your browser's back button to return to this page as it is a special page unlinked in the website.)