Dr. Rick Brinkman explains why people act the way they do and what you can do about it, to employees of ITV London, UK at their December Lunch & Learn.
Viewing entries tagged
Whining
I am proud to announce that our book Dealing with People You Can't Stand, How to Bring Out the Best in People at Their Worst (Brinkman & Kirschner, McGraw-Hill 2004, 2003, 2012) is now in it's 25th language. The companion book which we affectionately call "the Cliff Notes" version: 24 Lessons for Managers: Dealing with Difficult People has also come out in Polish.
LISTEN VIA SOUND-CLOUD SHOW SUMMARY
1. What is Conscious Communication?
2. What are the top ten difficult behaviors plus 3?
3. The behaviors are not “personality typing”
Announcing the Online Class: Conscious Communication University Learn how to become a masterful communicator and handle difficult behaviors like, whining, negativity, attacks, tantrums, withdrawal and more.
Dr. Rick Brinkman gives you the secret strategy to get people out of whining and into problem solving. http://vimeo.com/73667665