I am proud to announce that our book Dealing with People You Can't Stand, How to Bring Out the Best in People at Their Worst (Brinkman & Kirschner, McGraw-Hill 2004, 2003, 2012) is now in it's 25th language. The companion book which we affectionately call "the Cliff Notes" version: 24 Lessons for Managers: Dealing with Difficult People has also come out in Polish.
Viewing entries tagged
Whiners
LISTEN VIA SOUND-CLOUD SHOW SUMMARY
1. What is Conscious Communication?
2. What are the top ten difficult behaviors plus 3?
3. The behaviors are not “personality typing”
Dr. Rick Brinkman gives you the secret strategy to get people out of whining and into problem solving. http://vimeo.com/73667665