Dr. Rick Brinkman explains why people act the way they do and what you can do about it, to employees of ITV London, UK at their December Lunch & Learn.
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I am proud to announce that our book Dealing with People You Can't Stand, How to Bring Out the Best in People at Their Worst (Brinkman & Kirschner, McGraw-Hill 2004, 2003, 2012) is now in it's 25th language. The companion book which we affectionately call "the Cliff Notes" version: 24 Lessons for Managers: Dealing with Difficult People has also come out in Polish.
Announcing the Online Class: Conscious Communication University Learn how to become a masterful communicator and handle difficult behaviors like, whining, negativity, attacks, tantrums, withdrawal and more.