I am proud to announce that our book Dealing with People You Can't Stand, How to Bring Out the Best in People at Their Worst (Brinkman & Kirschner, McGraw-Hill 2004, 2003, 2012) is now in it's 25th language. The companion book which we affectionately call "the Cliff Notes" version: 24 Lessons for Managers: Dealing with Difficult People has also come out in Polish.
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Listen to this 20 minute podcast where we specifically touch on Know-it-All behavior and how to open people's mind to the ideas of others. http://www.blogtalkradio.com/legalmanagementtalk/2014/08/12/how-to-deal-with-high-maintenance-co-workers-in-your-law-firm
Dr. Rick Brinkman and his grad assistant Neelix, explain why when people do communication training together, they reinforce each other into positive behaviors and the results are exponential. They also talk about the December training opportunity. (1 min) http://vimeo.com/79059269