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Communication Training

The Art of the Apology

Watch Dr. Rick demonstrate the Art of Apology with his two cats, teaching Neelix how to apologize and Leela for stealing her soccer ball.

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Polish is the 25th Language of Dealing with People You Can't Stand

I am proud to announce that our book Dealing with People You Can't Stand, How to Bring Out the Best in People at Their Worst (Brinkman & Kirschner, McGraw-Hill 2004, 2003, 2012) is now in it's 25th language. The companion book which we affectionately call "the Cliff Notes" version: 24 Lessons for Managers: Dealing with Difficult People has also come out in Polish.

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