Dr. Rick Brinkman explains why people act the way they do and what you can do about it, to employees of ITV London, UK at their December Lunch & Learn.
I am proud to announce that our book Dealing with People You Can't Stand, How to Bring Out the Best in People at Their Worst (Brinkman & Kirschner, McGraw-Hill 2004, 2003, 2012) is now in it's 25th language. The companion book which we affectionately call "the Cliff Notes" version: 24 Lessons for Managers: Dealing with Difficult People has also come out in Polish.
LISTEN VIA SOUND-CLOUD SHOW SUMMARY
1. What is Conscious Communication?
2. What are the top ten difficult behaviors plus 3?
3. The behaviors are not “personality typing”
Listen to this 20 minute podcast where we specifically touch on Know-it-All behavior and how to open people's mind to the ideas of others. http://www.blogtalkradio.com/legalmanagementtalk/2014/08/12/how-to-deal-with-high-maintenance-co-workers-in-your-law-firm